After the Click: Measuring the Quiet Returns of a Successful EMR
The dashboard glows. But what we truly measure is minutes returned to the bedside. Organizations obsess over go live dates and ticket counts. Those metrics matter, but they miss th
Data Midwives: Bringing Legacy Records Safely into the New World
Migrating charts is like delivering a history handle gently, or you lose the story. Legacy data is messy and dear. It contains the old scar notes, the one nurse’s shorthand that
Downtime as Design: Planning for the Moments When Systems Fail
True resilience shows when everything shatters; what happens next reveals your system’s soul. We tell ourselves that downtime is a rare beast, an exception. Then it happens at 3
The GoLive Lullaby: How Hospitals Learn to Sing Together
Go live isn’t a deployment; it’s a hospital learning a new lullaby to soothe its patients. There is a hush the day before a go-live: cables taped, printers aligned, and staff b
“The Upgrade Dilemma: What Happens When Your EMR Outgrows You or You Outgrow It?”
When systems shift, so must we. But what does migration truly cost? There’s a peculiar ache to outgrowing something you once loved. A clinic’s favorite EMR years of workarounds
The panic in an emergency room is never cinematic.
It is the small, sharp things: a monitor spiking, a mother’s hand clenched white, a resident hunting for a prior allergy in a paper chart while a patient’s pulse thunders in th
Debate: Best-of-Breed vs. All-in-One EMRs Who’s Winning in the U.S.?
Is it better to have a jack-of-all-trades, or a perfect puzzle of specialized tools? There’s a hush before every clinical shift the soft intake of breath when the chart opens, wh
Trials, Triumphs & Timelines: Inside the EMR Implementations of 3 U.S. Hospitals
They called it a rollout. But to those inside, it felt more like a pilgrimage long nights, broken logins, whispered doubts in corridors. Yet every trial had its echo, every struggl
The Mindful Record: Reducing Burnout Through Thoughtful EMR Design
They taught you to document faster. They forgot to teach the chart how to keep your hands free. You sit with a patient and count the seconds between their breaths while a cursor bl